Get help with your account, payments, bonuses, verification, and technical questions from one place.
Ask about account access, payments, bonuses, verification, or technical issues. Email suits payment requests and detailed cases; use live chat for urgent help. Visit the 1x Casino official site for English or Korean assistance.
Enter a valid email or phone, set a password, choose South Korea and KRW, add a promo code if needed, confirm your age, and accept the required documents.
Open the email or SMS, follow the link, enter the code, and check spam. Request a resend or contact support on the 1x Casino official site if nothing arrives.
Open the cash register, choose a method, enter the amount, check minimum, activate a bonus, confirm, and check crediting. No deposit is needed to register.
Registration, login, password recovery, profile edits, email confirmation, account blocks and basic KYC questions answered.
For loading, game, freeze, app, audio/video, device or login errors, send your device, OS, browser, time, message and screenshot.
Ask about missing deposits, withdrawals, fees, limits, cancelled payments, payment method checks or requests for extra documents.
Request limits, temporary blocks, timeouts, self-exclusion, advertising opt-out, transaction history or specialist assistance anytime.
| Information Type | Details |
|---|---|
| Company Name | Caecus N.V., operating under the trade name 1x Casino. |
| License Authority | Curaçao Gaming Control Board; license OGL/2024/1262/0493, account 163779. Check the official regulator website for current licensing information. |
| Registration Jurisdiction | Curaçao; the operator’s legal entity is registered as Caecus N.V. Company registration and address details are provided in the official 1x Casino legal information. |
| Support Hours | Live chat is available through the 1x Casino official site. Email support: [email protected]. Availability and response times may vary by channel, time zone, weekends and public holidays. |
Chat: minutes; email: 24–48 hours. Payment issues and complaints may take several business days. Weekends, holidays, peak periods or extra documents can delay replies. Visit 1x casino.
Secure communication
Trained support team
Fast chat replies
Available every day
Live chat is available on the 1x Casino official site, subject to online hours. Email replies may take longer, and resolution can require extra checks.
Share your username and registered email. Add the issue time, game or payment method, transaction number, details, and an error screenshot.
Support can check your bonus status and explain terms. They may help locate a promo code, review wagering rules, or clarify cancellation reasons.
English is the main option; Korean and other language availability may vary by channel and schedule. Translation tools can help when needed.
📰 Verified X and Facebook share news; send a DM for questions. Requests are reviewed during support hours.
📄 Contact regular support first and request a case number. Send your complaint, account details and evidence to the official 1x Casino email. Allow time for a written reply, then ask a senior specialist, appeal, or contact the regulator.
